Thomson Reuters Walk-In Drive For Freshers
As Associate Engineer - In Hyderabad
Company
Name : Thomson Reuters
Company Profile : Thomson
Reuters, in collaboration with many of the financial industry’s largest firms,
launches the Open Messaging Network, creating the world’s largest community of
financial professionals and changing the way our customers communicate with
their peers.The Wider Image re imagines visual storytelling and brings Reuters
images and information to life through an entirely new interactive experience,
created exclusively for the iPad. It is the first responsive design experience
for news photography and has received more than 25 awards for innovation,
photojournalism and design.
Job
Role : Associate Engineer
No. of Vacancy : NA
Location : Hyderabad
Salary
Offered : Best In Industry
Company
Website : www.thomsonreuters.com
Qualification Required : BE/B Tech/MCA/M Sc
Experience Required : Fresher’s
Job Requirements:
ü Candidate should be BE/B Tech/MCA/M Sc from a recognised university.
ü Candidate should have an aggregate of 60% through out academics.
ü Should receive and provide written/voice/chat support to customer
inquiries utilizing the Customer Relationship Management (CRM) system, ensuring
that customer inquiries are handled correctly and efficiently, in support of
current Service Level Agreements and Key Performance Indicators, and in
conjunction with GCS policies and procedures.
ü Should maintain a productive case load in support of the overall
production requirements.
ü Must achieve quality and efficiency improvements by enhancing the
consistency of the customer experience.
ü Should maintain an acceptable ratio of aged cases, initiating follow up
as needed.
ü Should efficiently resolve customer problems and/or questions related to
Thomson Reuters Research Soft products and services.
ü Should process all customer inquiries in a professional, accurate,
courteous and timely manner.
ü Should be able to identify customer trends due to reoccurring issues and
escalate as appropriate.
ü Should complete and demonstrate a progressive understanding of the
Research Soft Customer Technical Support training requirements as identified by
supervisor/manager.
ü Demonstrated customer and/or technical support experience.
ü Should have experience with Contact Center Operations and CRM
functionality.
ü Must have excellent written, interpersonal communication and problem
solving skills.
ü Should have ability to distill and communicate, both in verbal and
written form, business and/or technical information in terms that are easily
understood by staff and customers.
ü Must be a good team player with the ability to work on own their
initiative with minimal direct supervision.
ü Organized and detail oriented, with the ability to multi-task in a
diverse and matrix environment.
ü Should have demonstrated ability to meet departmental deadlines and
organizational goals using effective organization and planning skills.
ü Must have in-depth knowledge of database searching and analysis
functions, file management, electronic publishing, the literature scholarly and
research process.
ü Should have knowledge of database design and content, hardware and
software applications, electronic product delivery systems and emerging
technology products Service oriented, with the ability to provide empathetic
customer support within policy guidelines and established procedures.
ü Should have ability to meet deadlines.
ü Should have knowledge of production systems and processes.
Apply Mode : Walk-In
Venue : Thomson Reuters, 5th Floor,
Cafeteria, Divyasree Solitaire, Plot No 14 &
15,
Software Units Layout, Survey No. 64 (Part),
Hyderabad, Landmarks: On
the way to In Orbit Mall.
Walk-In
Date : 23rd Jan 2017 (4 PM )
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