Capgemini Freshers Recruitment “L1
Support – Service Desk” - Any Degree @ Bangalore
Company Name : Capgemini
Technology Services India Limited
Cap
Gemini S.A. is a French multinational information technology consulting
corporation headquartered in Paris, France. It provides IT services and is
one of the world's largest IT consulting, outsourcing and professional services
companies with almost 190,000 employees in over 40 countries. It was
founded in 1967 by Serge Kampf in Grenoble, France. Paul Hermelin, the chairman
and CEO of the Capgemini group has led the company since his appointment in
December 2001.
Capgemini's regional operations include North and South America,
Northern Europe & Asia Pacific and Central & Southern Europe. Services
are delivered through four disciplines; Consulting, Technology, Outsourcing and
Local Professional Services. The latter is delivered through Sogeti, a wholly
owned subsidiary.
Industry Type : IT / Software Sector
Job
Role : L1
Support – Service Desk
No. of
Vacancy
:
As Required
Location : Bangalore
Salary
Offered : Best
in Industry
Company Website : https://www.capgemini.com/
Qualification
Required : Any
Degree
Experience
Required
:
Fresher’s
Primary Skills:
ü Experience
in similar role would be an asset
ü Excellent
English language skills both verbal and written;
ü Analytical
skills to evaluate the information gathered from multiple sources, reconcile
conflicts, decompose high-level information into details
ü Working
knowledge of ITSM;
ü Working
knowledge of MS Excel;
ü Comprehension
of ITIL methodology;
ü Very
good communication skills;
ü Good
IT Knowledge;
ü Document
administration skills;
ü Awareness
of service management and knowledge management tools
ü Attention
to details
Job Description :
ü Keeps the knowledge base updated and optimized, so that the
Service Desk analysts are able to work effectively.
ü Ensures knowledge is created, authenticated and approved in
accordance with the knowledge management process
ü Regular reporting of the knowledge management tool
ü Supporting Service Desk agents by ensuring quality and trainings
ü Ensures high quality of available knowledge, in terms of
consistency and technical merit at the same time assure that the available
knowledge is fully understandable for all stakeholders – end users, the Service
Desk analysts, and support team members.
ü Manages the knowledge validation process and update the knowledge
base on regular basis. Knowledge Manager provides vast knowledge to the Service
Desk and help in developing the knowledge on the Service Desk by identifying
required training areas.
ü Active support in knowledge transfers, maintaining process
documentation including work instructions and procedures, maintaining knowledge
sharing web-sites like Talent or
ü Capgemini Wiki; active support of the knowledge transfer process,
for knowledge being shifted to the Service Desk
ü Support to designing and reengineering processes on Service Desks
ü Prepare weekly\bi-weekly process updates overview
ü Manages the content of end user facing tools (e.g. Talent,
Knowledge base)
Apply
Mode : Online
Last
Date : ASAP
To
Apply : ClikHere
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