Trigent Software
Walk-in Drive 2017 - B.E/B.Tech/Any Degree-2014/2015/2016 Batch - Bangalore
Company Name : Trigent
Software
Trigent
Software is a SEI CMM Level 4 certified information technology services
consulting company with offices in Southborough, Massachusetts, U.S. and
Bangalore, India.
Trigent is a CMM Level-4 technology solutions company with its US
office at Southborough, MA, and India offices at Bangalore. Trigent provides
comprehensive solutions for business problems via outsourced software product
and applications design, development and quality assurance. Trigent serves
customers like Independent Software Vendors (ISVs), enterprises and SMBs in the
High Tech, Healthcare, Education, E-Commerce and Manufacturing areas. Trigent's
solutions help clients overcome budget, schedule and resource constraints.
Industry Type :
IT / Software Sector
Job
Role : L1
Support Engineer
No. of
Vacancy
:
As Required
Venue Location : Bangalore
Salary
Offered : Rs 2.22 LPA (22 to 25k take home salary
inclusive of all night shift allowances)
Company Website : www.trigent.com/
Qualification
Required : B.E/B.Tech/Any
Degree
Experience
Required : Fresher’s
Batch : 2014/2015/2016
Job Location : Bangalore,
Hyderabad, Chennai, Noida, Delhi, Gurgaon, Mumbai, Pune, and Kolkata
Detailed Eligibility:
ü BE / B.Tech, M.Tech (any stream) from 2014, 2015, and 2016
passed out batches. -Should have cleared all semester exams (no backlogs)
ü BCA / B.Sc. (IT/CS) / MCA / BBM,BA,BCOM candidates with
excellent computer and academic background can also apply.
ü No Percentage Criteria.
ü Candidates should have excellent communication skills.
ü Predominantly Voice Interaction support and also through email,
chat & remote support.
ü Decent knowledge related to Operating System, Hardware,
Networking, etc.
ü Incident management and usage of ITSM
ü Good problem solving and analytical skills
ü Excellent customer service skills
ü Ability to remain calm and courteous in periods of stress, and
while facing an irate customer and managing back to back calls when required.
Job Description:
ü Technologist to respond to the incidents / issues reported by
Customer predominantly through Voice Interaction and also through email, chat
& remote support.
ü Technologist to identify, investigate and diagnose the issue and
take necessary action viz resolves or assigns the issue to right assignment
group.
ü Follows the incident life cycle as defined by process viz –
logging the incident with proper priority, categorization and documentation,
performs follow up on all necessary incidents as defied in process with
customer to ensure timely closure.
ü Technologist constantly upgrades his technical, process and soft
skills to achieve the client and internal quality scores with CSAT scores,
resolution on call and customer service scores.
ü Assists with monitoring and tracking incidents to ensure
resolution occurs within the customer Service Level Agreement.
ü Performs incident notification and escalation to ensure
problems/request/issues are communicated effectively and receiving proper
management attention.
Interview Rounds:-
ü Group Discussion (GD)
ü Face to Face Technical Round.
ü Voice and Accent Round (V&A)
Please Note:
ü Employee need to work in rotational shifts- 24×7 Support, shifts
based on roster. This means role requires working in US / Night shifts and
weekends and on national holidays.
ü Shift duration : 10 Hours (9 hours of work + 1 hour of break)
ü We follow 5 day work a week, however weekend off may not always
be on Saturday &
ü Sundays and may fall on other week days based on roster.
Apply
Mode : Walk-In
Walk-In
Date : 6 March to
17 March 2017(Monday to Friday)
Walk-In
Time : 10 am
to 4 pm
Venue :
Trigent
Software Ltd.
#49,
2nd Floor, East wing,
Khanija
Bhavan, Race Course Road,
Bangalore
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