Capgemini Recruitment 2018

Capgemini Recruitment 2018: Service Desk Analyst

Walk-In Interview For Capgemini Recruitment 2018 : Capgemini Recruitment for a role of Service Desk Analyst for B.E/B. Tech/Any degree graduates at Bangalore Office. The detailed eligibility and application process are given in below.

Company Name	Capgemini
Post Name	Service Desk Analyst
Qualification	B.E/B. Tech/Any degree
Experience	0-2 years
Job Location	Bangalore
Salary	Best in Industry
Last date	ASAP

Qualification:

·         Must be graduate

·         Must be comfortable in taking inbound/outbound calls.

·         Strong communication & analytical skills is mandatory

·         Good to have ITIL V3 certified

·         Knowledge in BMC remedy will be an added advantage

·         should be ready to work in 24*7 shift

Skills Required :

·         Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Job Description :

·         Provide level 1 support by picking the phone calls & support for   logging, tracking, Resolution and reporting of help desk incidents and   service requests

·         The activities associated with restoring normal service operation as   quickly as possible and to minimize the adverse impact on business   operations, thus ensuring that the best possible levels of service quality and availability are maintained

·         Should also provide accelerated response to the executive users within  the customer organization

To Apply For Capgemini Recruitment 2018 Post : Click Here