Groupon Walk-in Drive 2018

Groupon Walk-in Drive 2018 :

Walk-in Interview for Groupon Walk-in Drive 2018 : Groupon Walk-in Drive 2018 for the post of Customer Support Representative for any degree graduates at Bangalore Office. The detailed eligibility and application process are given in below.

Company Name	Groupon
Post Name	Customer Support Representative
Qualification	Any degree
Experience	0-2 years
Salary	Best in Industry
Job Location	Bangalore
Venue date	7 to  21 March 2018

Qualification:

·         Any UG / PG should be completed

·         Fresher – 2016,2017 / 0 – 2 Years experience

·         Excellent Verbal and Written Communication is mandatory

·         Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills

·         Skilled and eloquent in writing.

·         Strong communication and interpersonal skills.

·         Ability to work under pressure and adapt quickly to adverse situations.

·         Experience in e-commerce or back office environment will be an added advantage

·         Comfort in a computer based role for up to 8 hours a day

·         Ability to work in any shift based on business needs.

Job Description :

·         Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer

·         Be a first point of contact to handle and resolve customer complaints.

·         Resolve customer issues in a timely and consistent manner

·         Manage time and productivity to meet daily individual and team ticket targets

·         Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features

·         Identify and escalate issues appropriately.

·         Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat

·         Research information and troubleshoot problems using available resources.

Venue  Address :

Venue Date & time : 7 to 21 March 2018  at 9:30 AM to 11:30 AM

Venue :

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,

Road 9, KIADB Export Promotion Area,

Whitefield, Opp Satya Sai Hospital,

Bangalore  560066.

Contact person : Prakash – TA Team (HR)