IBM Freshers Recruitment 2018

IBM Freshers Recruitment 2018 :

Walk-In Interview For IBM Freshers Recruitment 2018: IBM Recruitment 2018 for scheduled to hire Technical Support Associate for B.E/B. Tech /Any degree graduates at Bangalore Office. The detailed eligibility and application process are given below

Company Name	IBM
Post Name	Technical Support Associate
Qualification	BE/ B. Tech/Any Degree
Experience	Fresher /1+  years
Job Location	Bangalore
Salary	Best in Industry
Last date	ASAP

Qualification:

·         Graduate

·         1+ Years relevant technical experience.(Preferred)

·     Ability to identify basic hardware parts and aware of basic hardware concepts

·        User level familiarity with at least one e-mail client – Outlook, Notes etc.

·     Questioning skills /probing skills, as relevant to the issue and level of the caller.

·          Open to work in shifts

·         Ability to Identify Opportunity & Implement Process Improvements

·        Ability to meet a set of defined account agent productivity measurement

Job Description:

·         As a Technical support associate you would be providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.

·       The job will require you to handle inbound calls/emails/chats regarding technical issues for end users.

·         Remote Infrastructure support delivery

·         Perform problem cause analysis

·         Resolve routine customer problem

Skills Required :

·         Proven communication skills

·        Knowledge in commercially standard software applications and major desktop operating systems.

·         Awareness of basic networking concepts and technologies

To Apply For  IBM Freshers Recruitment 2018  Post  : Click Here