Thomson Reuters Hiring
Freshers As System Analyst - In Chennai
Organization : Thomson Reuters
About Organization : Thomson Reuters, in collaboration
with many of the financial industry’s largest firms, launches the Open
Messaging Network, creating the world’s largest community of financial
professionals and changing the way our customers communicate with their
peers.The Wider Image re imagines visual storytelling and brings Reuters images
and information to life through an entirely new interactive experience, created
exclusively for the iPad. It is the first responsive design experience for news
photography and has received more than 25 awards for innovation,
photojournalism and design.
Job
Role : System Analyst
Location : Chennai
Qualification : BE/B
Tech/MCA
Experience : Freshers
Salary : Rs 2.5 – 4 LPA
No.of
Vacancies : NA
Website : www.thomsonreuters.com
Job Requirements:
ü Candidate
should be BE/B Tech/MCA from a recognised university.
ü Candidate
should have an aggregate of 60% through out academics.
ü Should
have best practices relevant to creating positive QM environment in a contact
center.
ü Should
have excellent oral, written, and interpersonal communication skills.
ü Must
have ability to be discreet and maintain confidentiality.
ü Should
have ability to set goals and metrics in regards to quality monitoring.
ü Must
be a effective listener with the ability to monitor large volume of calls on a
monthly basis ensuring service and accuracy.
ü Must
be able to work in a fast paced, ever changing environment with a sense of
urgency.
ü Should
have strong ability to multitask, excellent organizational and analytical
skills with attention to detail.
ü Should
have best practices relevant to creating positive QM environment in a contact
center.
ü Should
have excellent oral, written, and interpersonal communication skills.
ü Must
have ability to be discreet and maintain confidentiality.
ü Should
have ability to set goals and metrics in regards to quality monitoring.
ü Must
be a effective listener with the ability to monitor large volume of calls on a
monthly basis ensuring service and accuracy.
ü Must
be able to work in a fast paced, ever changing environment with a sense of
urgency.
ü Should
have strong ability to multitask, excellent organizational and analytical
skills with attention to detail.
Job Description :
ü Maintain
and continuously improve monitoring standards for the contact center.
ü Observe,
listen to calls, analyze written communications, and review closed
cases/transactions based on monitoring standards, analyzing interactions for
service, agent soft skills, content, and accuracy.
ü Provide
individual unbiased feedback to employee and or manager in a timely manner,
promoting a continuous learning environment.
ü Make
continuous improvement recommendations based on monitoring observations.
ü Work
in partnership with leadership team to develop agent skills.
Apply
Mode : Online
Apply Date :
ASAP
To
Apply : Click Here
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