DELL Walk-in Drive – Associate Voice Processer – (B.E/ B.Tech/ Any Degree)

DELL Walk-in Drive – Associate Voice Processer – (B.E/ B.Tech/ Any Degree)

Company Name   :    Dell International Services India Private Limited

Company Profile :

                Dell International Services India Private Limited manufactures and provides computer technology solutions worldwide. The company manufactures client computing devices, including desktop personal computers, notebooks, and tablets; rack, blade, tower, and hyperscale servers for enterprise customers and value tower servers for small organizations, networks, and remote offices; networking solutions; and storage solutions, including storage area networks, network-attached storage, direct-attached storage, and backup systems in India. It provides information technology services focusing on business transformation and application outsourcing. Dell International Services India Private Limited offers...

Job Role                                :          Associate-Voice Process

No. of Vacancy                      :          As Required

Location                                 :          Hyderabad

Salary Offered                       :          Best in Industry

Company Website                 :          www.dell.co.in/

Qualification Required          :          B.E/ B.Tech/ Any Degree

Experience Required            :          Freshers/ Experienced

Detailed Eligibility:

v  Any Graduate with at least 6 months of calling experience or 12 months of Non-BPO/

v  Domestic Calling experience.

v  Any Undergraduate with at least 12 months/maximum 30 months of international calling experience can apply

v  Should be open to work in rotational / night shifts in a 24 by 7 environment.

v  Should have an excellent communication skills.

v  Both side transport facility available.

Job Description:

v  Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment.

v  Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers.

v  Identifies, researches and provides input on unique or recurring customer problems.

v  Remains knowledgeable of Dells product line, current industry products and technologies.

v  Focuses on delivering a positive customer experience according to Dell standards.

v  Identify customer needs / requirements and recommend solutions

v  Reviews and distributes pertinent cross-functional information.

v  Escalates more complex customer technical issues to senior level support.

v  Fields inbound contacts (voice/email, etc.) for both internal and external customers.

v  Responsible for pre-sales and/or post-sales service to customers.

Apply Mode              :        Walk-In

Walk-In Date            :         21 to 28 February 2017

Walk-In Time:           :         11:00 am to 2:00 pm.

Venue  :          

            Dell International Services India Pvt Ltd,

            Plot No. 42, Hi-tech City,

            Near Cyber Tower,

            Madhapur, Hyderabad,

            Telangana 500081