British Telecom Recruitment 2017 for Freshers | B.E,B.Tech Graduates | Associate Engineer | Kolkata

British Telecom Recruitment 2017 for Freshers | B.E,B.Tech Graduates | Associate Engineer | Kolkata

Company Profile  :

BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and across the world, where we provide fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector.

We also sell wholesale products and services to communications providers in the UK and around the world. Globally, we supply managed networked IT services to multinational corporations, domestic businesses and national and local government organisations.

Company Name      : British Telecom

Profile                        : Associate

Qualification            : BE / B.Tech

Salary                        : Best in Industry

Experience               : 0-2 yrs

 Location                  : Kolkata

Skills :

• ·         Customer service background
• ·         High level of English language skills both verbal, written
• ·         Ability to deal with customer issues calmly, efficiently, effectively to high level of customer satisfaction

Job function            : Customer Service and Contact Centres

Main location           : India-India-Kolkata-Kolkata

Schedule                  : Full-time

Working pattern      : Standard

Salary                        : Competitive

Closing date          b   : June 22, 2017,  4:29:00 AM

Job Description :

• ·     To process, fix or unblock orders/queue items accurately and deal with complaints appropriately, in line with agreed process, procedures and timelines.
• ·        To handle customer cases which may include orders or complaints and which require making direct contact with the customer through a variety of contact formats.
• ·         To ensure prompt and accurate response to customer issues.
• ·         To achieve operational targets as defined by the customer units.
• ·         To maintain queue levels to agreed SLA targets levels
• ·       To achieve and maintain a good knowledge/capability of BT systems which are used for the role
• ·         When dealing with customers aspire to deliver an excellent customer experience at all times
• ·       To highlight to queue owners, line management and offline support teams any issues that may affect customer satisfaction and share best practice within the team
• ·     To complete/participate in ad-hoc projects to drive efficiencies and improvements in Customer Service.
• ·     To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
• ·         Share best practice within the team and across the relevant community
• ·         Adhere to relevant shift patterns
• ·         Take responsibility for personal development and drive own performance

Location :       Kolkata (Are you looking for jobs in Bangalore, Chennai, Hyderabad, Delhi, Mumbai, Kolkata ?)

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