Dell
Recruitment 2018 :
Walk-In Interview For Dell
Recruitment 2018: Dell Recruitment 2018 for the post of Sr
Technician, IT Support for B.E/B. Tech/MCA graduates at Gurgaon Office. The
detailed eligibility and application process are given in below.
Company Name
|
DELL
|
Post Name
|
Sr Technician , IT Support
|
Qualification
|
BE/
B. Tech/MCA
|
Experience
|
1+ years
|
Job Location
|
Gurgaon
|
Salary
|
Best in Industry
|
Last date
|
ASAP
|
Qualification:
· Candidates should possess a degree B.E/B. Tech/MCA
from any recognized University.
·
Typically requires 1+ years of related
experience
Job
Description:
·
Full understanding of ticketing systems and
ability to log/update/close tickets, prioritize issues and balance workloads
bringing customer tickets to full resolution
·
Possess full understanding of installing,
troubleshooting, configuring, and repairing Desktops, laptops and printers
·
Possess knowledge on OS installation,
configuration and MS office suite
·
Possess basic knowledge on VC setup and
troubleshooting
·
Possess basic knowledge on exchange
activesync and configuration of emails on iPhone and Android
·
Recommend hardware and software solutions to
the customer and the business unit
·
Able to diagnose problems and fully support
(install, troubleshoot, configure and repair) a variety of internal and third
party applications for client workstations and servers in both the desktop and
lab environments
·
Possess a Working knowledge of of protocols
(TCP/IP and subnetting), VPN, and basic
·
commands from the command prompt (ipconfig,
tracert, etc.)
·
Possess a working knowledge of and use
commands to configure, move, add, and change telephone extensions within the
same building
·
Communicate highly technical information to
both technical and nontechnical employees
·
Provide outstanding customer service and
world class support in a large, fast paced, high pressure, corporate
environment.
·
Assists in coordinating with vendors for
resolution of user’s issue
Skills Required :
·
Skilled in hardware, software and/or
operating systems environment
·
Knowledge of appropriate networks, products
and protocols
·
Troubleshooting skills
·
Customer Service skill
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