Groupon Walk-in Drive 2018

Groupon Walk-in Drive 2018 :

Walk-In Interview For Groupon Walk-in Drive 2018 : Groupon Walk-in Drive 2018 for the post of Customer Support Representative & Sr. Customer Service Representative for any degree graduates at Bangalore Office .The detailed eligibility and application process are given in below. 

Company Name	Groupon
Post Name	Customer Support Representative & Sr. Customer Service Representative
Qualification	Any degree
Experience	0-4 years
Job Location	Bangalore
Salary	Best in Industry
Last date	12 to 23 February 2018

Qualification:

·         Any UG / PG should be completed

·         Fresher – 2013, 2014, 2015, 2016,2017 / 0 – 4 Years experience

·  Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills

·         Skilled and eloquent in writing.

·         Strong communication and interpersonal skills.

·         Ability to work under pressure and adapt quickly to adverse situations.

·         Experience in e-commerce or back office environment will be an added advantage

·         Comfort in a computer based role for up to 8 hours a day

·         Ability to work in any shift based on business needs.

Job Description:

·         Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer

·         Be a first point of contact to handle and resolve customer complaints.

·         Resolve customer issues in a timely and consistent manner

·         Manage time and productivity to meet daily individual and team ticket targets

·         Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features

·         Identify and escalate issues appropriately.

·         Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat

·         Research information and troubleshoot problems using available resources.

Venue Details :

Venue date  & Time : 12 to 23 February 2018 at 9:30 AM to 11:30 AM

Venue :

Gopalan Global Axis (IT SEZ) – 2nd Floor, G-Block,

Road 9, KIADB Export Promotion Area,

Whitefield, Opp Satya Sai Hospital,

Bengaluru 560066.

Contact Person : Prakash – TA Team (HR)