Kronos Recruitment 2018

Kronos Recruitment 2018 :

Kronos Recruitment 2018 : Kronos Recruitment scheduled to hire Technical Support Engineer (Rep) for B.E/B.Tech/Any degree graduates at Noida Office. The detailed eligibility and application process are given in below.

Company Name	Kronos
Post Name	Technical Support Engineer (Rep)
Qualification	B.E/B. Tech/Any degree
Experience	6 months to 2 years
Job Location	Noida
Salary	Best in Industry
Last date	ASAP

Qualification:

·         Any Technical degree (graduation/post graduation)

·         Between 6 months to 2 years of related work experience.

·         Understanding of operating systems, networking technologies/protocols, and software applications.

·         Familiarity with SQL relational database management systems and SQL scripting.

·         Ability to deliver superior customer service.

·         Sound analytical and organizational skills.

·         Excellent oral/written communication skills

·         Willingness to work on flexible shifts (including weekends) supporting a 24×7 operation globally

Job Description :

·         The duties of a Technical Support Engineer (Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

·         Responding to Application Alerts based on monitoring tools as first responder

·         Review/assess technical situation and establish case priority/severity in accordance with the service level agreement

·         Troubleshoot Application Alerts

·         Handle Level 1 Escalations and adhere to escalation matrix

·         Create shareable knowledge using knowledge base and knowledge methodology using tools provided

·         Ensure operating standards are adhered to and updated as necessary

·         Manage case-load in adherence to departmental goals/policies

To Apply For Kronos Recruitment 2018 Post : Click Here