Mphasis Hiring Freshers & Experienced As Support Engineer – In Pune

Mphasis Hiring Freshers & Experienced As Support Engineer – In Pune

Vacant for Support Engineer in Mphasis, Eligibility for BE/B Tech/MCA/M Sc. Detailed Description of this vacancy is given as below..

Organization                        :           Mphasis

About Organization           :           Mphasis consistently delivers Applications services, Infrastructure services, and Business Process Outsourcing (BPO) services globally through a combination of technology know how, domain and process expertise. We service clients in Banking & Capital Markets, Insurance, Manufacturing, Communications, Media & Entertainment, Healthcare & Life Sciences, Transportation & Logistics, Retail & Consumer Packaged goods, Energy & Utilities, and to Governments around the world.

Job Role                    :           Support Engineer

Location                     :           Pune

Qualification             :           BE/B Tech/MCA/M Sc

Experience                :           0 – 2 Years

Salary                         :           Rs 4.5 – 6 LPA

No.of Vacancies      :           NA

Website                      :           www.mphasis.com

Job Requirements:

ü  Candidate should be BE/B Tech/MCA/M Sc from a recognised university.

ü  Candidate should have an aggregate of 60% through out academics.

ü  Should respond to customer queries via inbound calls, emails, chat and web tickets within defined SLA’s.

ü  Must perform logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.

ü  Should update users about request status and close request when users are satisfied with solutions

ü  Must be performing Level 1 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.

ü  Must be doing remote desktop troubleshooting.

ü  Should be escalating complex incidents / requests to upstream technical groups.

ü  Must be operating the computer, OS and have knowledge base navigation.

ü  Must possess good product knowledge to identify opportunities to increase product density.

ü  Should have excellent communication skills ( both written and verbal)

ü  Must be willing to work in rotational shifts.

Apply Mode               :           Online

Apply  Date               :           ASAP

To Apply                    :                       Click Here

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